Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Return Method

Returns must be made by mail.

To start a return, please contact us at info@neloce.com If your return is accepted, we will provide full instructions on how and where to send your package. Approved returns are processed through our international returns facility in Shenzhen, China.

Important:

  • Return shipping costs are the responsibility of the customer  (except for defective or incorrect items)
  • The customer is also responsible for arranging and purchasing the return shipping label
  • We do not charge any restocking fees
  • Items sent back without first requesting a return will not be accepted

Main Return Address

Country: China
Province: Guangdong
City: Shenzhen
County: Longgang District
Town: Pinghu Street
Address: Building 5, Building A, Unit B1A035
Postal Code: 518100

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@neloce.com so we can evaluate the issue and make it right.

Exchanges

If you would like to exchange an item, please contact our customer service team at info@neloce.com for assistance and return instructions.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: 5 business days

You will be notified once your refund has been processed.

Information about the store

Website: neloce.com

Store Name: NELOCE

Address:  Unit 1, Turnhams Green Business Park, Reading RG31 4UH, United Kingdom

Email: info@neloce.com

Phone: +39 351 951 3614

Contact form: Here

Customer Service: Our customer service is available from Monday to Friday, 9:00 a.m. - 9:00 p.m. GMT

Response time: We aim to respond to your inquiries within 24-48 hours on business days.