Refund policy

Last updated: June 8, 2026

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To start a return, please contact us at info@neloce.com and include your order number (found in your order confirmation email or invoice).

Please note: items sent back without first requesting a return will not be accepted.

Eligibility for Returns

To be eligible for a return:

Items must be unworn, unwashed, and in their original condition.
All original tags and packaging must be included.
Products showing signs of wear, damage, or missing parts may not qualify for a refund.

Return Costs

For Defective Products:

No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way. We will cover the return shipping costs and assist you with a replacement or refund.

For Customer Remorse (Change of Mind):

The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs of returning your item.

Restocking Fee: We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, we will notify you whether your refund is approved. If approved, we will issue the refund to your original payment method within 5 business days. You will be notified once the refund has been processed.

All refunds and return-related payments are processed in GBP.

Exchanges

If you’d prefer a different product, size, or color, please reach out to us. We accept exchanges and we’ll help you make the switch as smooth as possible.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us at info@neloce.com within 48 hours of delivery so we can evaluate the issue and make it right.