Shipping policy

Order Processing Time

  • Order cut-off time: 21:00 (GMT+00:00) Greenwich Mean Time (London)

All orders are processed within 3–5 business days after payment is confirmed.

  • Handling time: 3–5 business days
  • Processing days: Monday to Friday (excluding weekends and holidays)

Orders are not processed, shipped, or delivered on weekends or holidays unless otherwise stated.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will contact you via email at info@neloce.com

Shipping Rates & Delivery Estimates

  • Delivery Cost: Free UK shipping on all orders.

Estimated Delivery Time

  • Transit time: 7–14 business days
  • Estimated total delivery time: 10–19 business days (processing + transit)

Delivery times may vary depending on the delivery address within the United Kingdom.

Please note that delays may occasionally occur due to:

  • Weather conditions
  • Carrier issues
  • Customs processing
  • High seasonal demand

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

  • Tracking updates may take 24–48 hours to appear
  • For the most accurate updates, please track your order on the courier’s official website

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, responsibility may transfer to the recipient. However, if you experience an issue, please contact us and we will assist where possible.

If your package is missing:

  • Check with neighbors or your building reception
  • Contact the shipping carrier directly
  • Reach out to us at info@neloce.com

We will do our best to assist you.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at info@neloce.com

Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item

We will review the issue and arrange a replacement or refund where applicable.

Failed Delivery or address issues

If a parcel is returned to us due to an incorrect address or unclaimed delivery, we will refund the product price minus outbound shipping and any return-to-sender fees charged by the carrier. Re-shipping is available on request at cost.

Information about the store

Website: neloce.com

Store Name: NELOCE

Address:  Unit 1, Turnhams Green Business Park, Reading RG31 4UH, United Kingdom

Email: info@neloce.com

Phone: +39 351 951 3614

Contact form: Here

Customer Service: Our customer service is available from Monday to Friday, 9:00 a.m. - 9:00 p.m. GMT

Response time: We aim to respond to your inquiries within 24-48 hours on business days.