Shipping policy

Last updated: June 8, 2026

We aim to provide all customers with a smooth and reliable delivery experience.
Please read the following information carefully before placing your order.

Order Processing Time

Order cut-off time: 21:00 (GMT+00:00) Greenwich Mean Time (London)

All orders are processed within 3–5 business days after payment is confirmed.

Handling time: 3–5 business days
Processing days: Monday to Friday

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will contact you via email at info@neloce.com

Shipping Rates & Delivery Estimates

Delivery Cost: Free UK shipping on all orders.

Estimated Delivery Time

Transit time: 5–10 business days (Monday to Friday)
Estimated total delivery time: 8–15 business days (Monday to Friday)

Delivery times may vary depending on the delivery address within the United Kingdom.

Please note that delays may occasionally occur due to:

Weather conditions
Carrier issues
High seasonal demand

Delivery Partners

We work with trusted UK couriers to ensure fast and secure delivery, including:

Royal Mail
DHL
Evri (Hermes)

Every parcel includes a tracking number.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Tracking updates may take 24–48 hours to appear
Your tracking email will contain the carrier and tracking link.

Lost, Stolen, or Delayed Packages

If your tracking shows that your order was delivered but you cannot locate it, please check with neighbors or your building reception and contact the carrier. You can also contact us at info@neloce.com and we will assist you with the delivery issue.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at info@neloce.com

Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photos of the damaged packaging
Photos of the damaged item

We will review the issue and arrange a replacement or refund where applicable.

Failed Delivery or address issues

If a parcel is returned to us due to an incorrect address provided by the customer, or because the delivery was unclaimed, we will issue a refund for the product price.