Frequently asked questions
Do you offer free UK shipping?
Yes, we offer complimentary standard shipping on all UK orders.
How long does delivery take?
Orders are processed within 3–5 business days (Monday–Friday). Once shipped, transit takes 7–14 business days (Monday–Friday). For more information and details about potential delays, please refer to our Shipping Policy.
What is your return policy?
We offer a 30-day return period from the date of delivery.
Read full details in our Refund Policy
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
What payment methods do you accept?
We accept major credit/debit cards, Klarna, and other secure payment options available at checkout.
How can I contact customer service?
You can contact us at info@neloce.com Our customer service is available Monday to Friday, 9:00 AM – 9:00 PM GMT.