FAQ

Need quick answers? Find everything you need about orders, shipping, and returns below.
For full details, please refer to our official policy pages.

Orders & Payments

How do I place an order?

Select your favourite items, add them to your cart, and complete checkout securely.

What payment methods do you accept?

We accept major credit/debit cards, Klarna, and other secure payment options available at checkout.

Shipping & Delivery

How long does delivery take? 

Orders are processed within 3–5 business days (Monday–Friday). Once shipped, transit takes 7–14 business days (Monday–Friday). For more information and details about potential delays, please refer to our Shipping Policy.

Can I track my order?

Yes, you’ll receive a tracking email once your order ships.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date of delivery.
Read full details in our Refund Policy

How do refunds work?

Once we receive and inspect your return, we will notify you of the outcome, and if approved, your refund will be issued to your original payment method within up to 5 business days.

Information about the store

Website: neloce.com

Store Name: NELOCE

Address:  Unit 1, Turnhams Green Business Park, Reading RG31 4UH, United Kingdom

Email: info@neloce.com

Phone: +39 351 951 3614

Contact form: Here

Customer Service: Our customer service is available from Monday to Friday, 9:00 a.m. - 9:00 p.m. GMT

Response time: We aim to respond to your inquiries within 24-48 hours on business days.