We offer you a wide range of secure payment methods. Here is an overview of the payment methods we accept:
- American Express
- Apple Pay
- Google Pay
- Klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- USDC
- Visa
All payments must be made in full before orders are processed and shipped.
Payment Security
Your payment information is encrypted and processed securely through Shopify’s PCI-compliant payment gateways.
We do not store or have direct access to your full card details.
Currency
All prices are displayed in GBP unless otherwise stated.
Failed or Declined Payments
If your payment is declined, please:
- Double-check your billing information
- Try another payment method
- Contact your bank or card provider
- Reach out to us at info@neloce.com for help
Orders will only be confirmed once payment is successfully completed.
Taxes
All prices displayed on our website are final prices payable at checkout unless otherwise stated.
Refunds & Chargebacks
Refunds are processed in accordance with our Refund & Return Policy.
If you have any concerns regarding your order or refund, please contact us first at info@neloce.com so we can assist you.
Fraud Prevention
Neloce reserves the right to cancel, suspend, or hold any order that is suspected of fraudulent, unauthorized, or suspicious activity.
Additional verification may be requested for certain orders where necessary to protect our customers and prevent fraudulent transactions.
Information about the store
Website: neloce.com
Store Name: NELOCE
Address: 3 Clarence Rd, Birmingham B11 3LD, United Kingdom
Email: info@neloce.com
Phone number: +44 7520 683968
Contact form: Here
Customer Service: Our customer service is available from Monday to Friday, 9:00 a.m. - 9:00 p.m. GMT
Response time: We aim to respond to your inquiries within 24-48 hours on business days.